Queue management for modern service floors
Run every walk-in queue without the chaos.
NextUp is VisualBox Solutions' multi-tenant SaaS platform for walk-in queue management. It connects kiosks, agent consoles, and public displays so service floors stay organized from check-in to called, across every branch.
From check-in to called: one flow
NextUp connects the surfaces your customers and staff already use.
01
Kiosk issues the ticket
Walk-ins choose a service and receive a number, printed or digital.
02
Agents call from console
Staff work the queue with recall, transfer, and completion in one place.
03
Displays update live
Waiting areas stay current without manual boards or radio chatter.
See NextUp in action
Public displays, the agent console, and your organization workspace. These are the surfaces your floor and staff use every day.
Waiting-area display
Live now-serving and recently called boards keep the lobby clear without radio chatter.
Agent console
Agents work waiting tickets with call and complete in a single console.
Organization workspace
Locations, services, displays, and members stay scoped to your NextUp organization.
One platform across every branch
Configure locations, schedules, services, and devices once, then invite your team with roles that match how you operate.
Locations & hours
Branch timezones, opening schedules, and service attachments so each floor opens and issues tickets correctly.
Roles & membership
Invite administrators, supervisors, and agents. Permissions stay scoped to your organization.
Plans that fit the floor
Trials and entitlements for locations, devices, and growth features, without rebuilding your stack.
Live & historical reports
Queue health, wait times, and exports when your plan includes them, so you can improve the day, not guess.
Organization audit trail
See who invited members, rotated device tokens, changed locations, and more, with before and after detail.
API keys & signed webhooks
Connect your systems with scoped organization keys and signed webhook deliveries you can replay.
Ready when your floor is
Create an organization and open your first queue in minutes.
Get started with NextUp