Privacy Policy

How VisualBox Solutions collects, uses, and protects your information across our website and digital services.

Last updated: July 3, 2026

This Privacy Policy describes how VisualBox Solutions collects, uses, stores, and protects personal information when you interact with us, whether through our website, mobile applications, business platforms, managed IT services, or other digital solutions we provide.

It applies to visitors to our website, clients and prospective clients, and users of digital products and services operated or delivered by VisualBox Solutions.

We use personal data to provide, maintain, and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy, unless a separate written agreement with you states otherwise.

Scope of this policy

This Privacy Policy applies to personal information processed by VisualBox Solutions in connection with:

Our website and online presence
Custom websites, web applications, and mobile apps we design, build, host, or maintain
Business platforms and internal tools we implement for organizations, including employee, HR, and operational applications
IT infrastructure, cloud, licensing, backup, security, and related digital services we supply or manage
Sales, support, and communication when you contact us or enter into a contract with us

When we act as controller or processor

Depending on the situation, VisualBox Solutions may act as the data controller (deciding why and how personal data is used) or as a data processor (processing personal data on behalf of a client organization).

When you contact us, visit our website, or contract with us directly, we generally act as the data controller for that information.
When we build, host, or manage a solution for a client organization, we often process personal data on that client's instructions. In those cases, the client organization is usually the data controller and our handling of data is also governed by our contract with that client.
Where a separate data processing agreement or project contract applies, that agreement will take precedence for the relevant processing activity.

Some applications or services may include additional privacy information at the point of collection, such as within a mobile app or client portal. That information should be read together with this Privacy Policy.

Interpretation and definitions

Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company: Refers to VisualBox Solutions, Ramdayalstraat 9, Suriname.
Cookies: Small files placed on your computer, mobile device, or other device by a website, containing details of your browsing history on that website among other uses.
Country: Refers to: Suriname
Device: Any device that can access our website or digital services, such as a computer, cellphone, or digital tablet.
Digital Services: All websites, applications, platforms, cloud services, managed IT offerings, and related technology solutions provided, operated, hosted, or supported by the Company.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the Website and all Digital Services provided by the Company.
Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies used to facilitate, provide, or analyze the Service.
Usage Data: Data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, page visit duration).
Website: Refers to VisualBox Solutions, accessible from https://visualboxsolutions.com
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and using your personal data

Types of data collected

Personal data

While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may happen when you email us, call us, message us on WhatsApp, use one of our applications, register for a client solution, or otherwise interact with our Digital Services. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, state, province, ZIP or postal code, city
Employment or organizational information when you use a business application we provide to your employer or organization
Account credentials and profile information for applications or platforms we operate or manage
Usage Data

Usage data

Usage Data is collected automatically when using the Service. It may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may collect certain information automatically, including the type of mobile device, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and other diagnostic data.

Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Technologies we use may include browser cookies, analytics scripts, and web beacons to collect information and improve our Service.

Cookies can be persistent or session cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted when you close your web browser.

Necessary cookies: essential for the website to function and to provide services you request.
Analytics cookies: help us understand how visitors use the website. We use Vercel Analytics and Vercel Speed Insights to measure traffic and performance.
Functionality cookies: remember choices you make when using the website, such as preferences that improve your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of our Service may not function properly.

Use of your personal data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service and Digital Services, including websites, applications, platforms, and managed technology solutions.
To deliver contracted services to our clients, including implementation, hosting, support, monitoring, and maintenance.
To respond to your inquiries and manage your requests when you contact us.
For the performance of a contract: development, compliance, and delivery of products, items, or services you have purchased or contracted with us.
To contact you by email, telephone, SMS, WhatsApp, or other equivalent forms of electronic communication regarding updates, services, or security notices when necessary.
To provide you with news, special offers, and general information about goods, services, and events we offer, unless you have opted not to receive such information.
For business transfers: evaluating or conducting a merger, divestiture, restructuring, or sale of Company assets.
For other purposes such as data analysis, identifying usage trends, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

With Service Providers: including hosting and analytics providers such as Vercel, to monitor and analyze use of our Service.
For business transfers: in connection with any merger, sale of Company assets, financing, or acquisition.
With business partners: to offer certain products, services, or promotions where relevant to your inquiry or contract.
With your consent: for any other purpose with your consent.

Retention of your personal data

The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when used to strengthen security or improve functionality, or when we are legally obligated to retain it for longer periods.

Transfer of your personal data

Your information, including Personal Data, may be processed at the Company's operating offices and in other places where parties involved in processing are located. This means your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of your personal data

Business transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

Security of your personal data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to other websites

Our Service may contain links to other websites not operated by us, including partner sites, app stores, and WhatsApp. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.